Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.
2nd Level Application Support Team Lead #193240
Join us a second Level Application support lead . You will be responsible for leading a small team to provide professional 2nd Level Operations Support (BAU) for Kafka suite and SWIFT messaging applications in a mission critical environment, supported 24x7, requiring on-call and weekend support. In this role, you are responsible for incident handling and ensure resolution or workaround and escalation to Problem Management as appropriate and participation in Meetings as required.
You will design processes and drive initiatives to improve efficiency and effectiveness of support processes. You need to capture regular status reports to management on application status and other metrics. In case of major outages, you will drive and handle the business communication to our major stakeholders.
Your future colleagues
You will have the opportunity to work within a small diverse team, providing overnight and weekend on-call duty support. You will liaise with 3rd Level Support / Development teams, Vendors and associated Unix, Windows, Database engineers and others as appropriate.
N/A - pending TWWW agreement